Legal Information: Privacy Policy

We take customer privacy very seriously and guarantee never to sell, disclose or pass on your information to any parties whatsoever.

Website tracking

Every visitor to this website is tracked for statistic purposes and data such as IP address, browser version, screen resolution and ISP hostname is collected. This information is used for analysis of webstats and is never made available to anyone outside of the company in any way, shape or form.

Cookies

PingVPS will use cookies to track session information in the ordering process during checkout, and during the support process when customers are logged into the Client Area.

Customer testimonials

We never publish customer testimonials without first seeking your permission. This will be done in the form of a personal email to ask whether we can use your comments on our website and/or promotional material.
Testimonials submitted to hosting directories or other third party review websites will be assumed as safe to use without seeking permission first.
If you wish to add your own Testimonial to our website, we would very much like to encourage you to Contact Us with your comments.

Ordering process and customer records

During the order process we require customers to supply contact details such as their name, address, email and phone number. These are for internal records only and will never be passed outside of the company. It is important that we have these details so customers can be contacted and payments verified.

Payments

All payments are processed using SSL encryption between our systems and those of our processing partners. This provides a completely secure transaction connection and ensures that customer details are totally secure when entered into our website.

Accurate data

It is of great importance that we have accurate contact details for customers at all times. Customers can update their details by logging into the Client Area and navigating to the “My Details” section.

Security

All customer information is kept in a secure database online with the necessary server protection measures in place. Records are also stored offline in physically secure conditions.
We do not see or store credit card details in any way, shape or form.

Changes to this document

From time to time this document may be changed. This will typically be communicated via this website with an announcement in the News section and via the Announcements panel of the Client Area.