SLA

We will provide users with 99.9% uptime excluding planned maintenance.

We count uptime to be when the server your website is hosted on is accessible via IP address.
This SLA does not cover downtime due to mistakes on the clients behalf, due to account suspension or due to hardware failure.

Should this SLA be breached PingVPS will refund upto 50% of the monthly fees at a rate of 10% of the monthly fee for every .1% we are below this.
Should you wish to make a claim it must be received within 2 days of the downtime and sent via email to billing@pingvps.com

Credits

Any credits offered under the SLA will be allocated to your PingVPS account.
Any claim under the SLA must be made within 2 days of the event.

Customers are therefore requested to notify PingVPS of any network downtime immediately and upon confirmation that the network was unavailable as a result of PingVPS’s actions, a credit under the SLA will be calculated from the time that the network downtime was reported.